Draft for review. This page is a working draft and is not yet in effect. Items marked [To be confirmed] need a decision, and the full text should be reviewed by a legal professional before launch. Status: Draft, not yet in effect.
01About these terms
These terms apply when you use the ApnoKeCare website or book any of our services in Bangalore. By making a booking you agree to them.
Registered business name and address: [To be confirmed].
02What our service is
ApnoKeCare is a care matching service. We screen caregivers, shortlist suitable profiles, arrange interviews and support families after care begins.
Japa care, baby bathing and senior care are non-medical home support services. They are not a substitute for a doctor, nurse or other qualified clinical professional.
03Bookings and confirmation
- A request is not a confirmed booking until our team accepts it and shares the caregiver, schedule and cost.
- Instant Booking requests (2 to 24 hours slots) depend on caregiver availability near you and are confirmed only once accepted.
- Duties, working hours and rest time are agreed in writing before care begins.
04Prices and payment
Prices shown on the website are starting prices. The final cost depends on hours, duties and the caregiver, and is shown to you before you confirm.
Where stated, prices are exclusive of GST (for example, Professional Baby Bathing is charged with 18% GST). Payment methods, due dates and late payment terms: [To be confirmed].
05Screening and verification
Our screening covers identity and address documents, experience review, references and an in-person interview. Police verification is available as an optional paid extra, and its status is shown to you before you confirm.
Screening reduces risk but cannot guarantee a caregiver’s future conduct. Families should continue to supervise care arrangements as they would with any household help.
06Replacements
If a caregiver is not the right fit, we arrange a replacement within 2 working days under the active plan. Eligibility and any limits are explained before payment. See the refund policy for details.
07Family and caregiver responsibilities
- Families provide accurate information about the care needed and a safe, respectful working environment.
- Families do not ask caregivers to take on duties outside what was agreed without first updating the arrangement with us.
- Caregivers follow the agreed duties and schedule and inform us of any change or concern.
- Direct hiring of a caregiver introduced by us, outside our service: [To be confirmed].
08Liability
Limits of liability, insurance and dispute handling: [To be confirmed]. This section must be completed with legal advice before launch.
09Contact
Questions about these terms: hello@apnokecare.in or +91 90000 00000.