Refund policy

Refund and replacement policy.

How replacements, cancellations and refunds work, service by service.

On this page
  1. Our approach
  2. Replacement
  3. Caregiver salary
  4. If a caregiver doesn’t start or stops
  5. By service
  6. Police verification add-on
  7. Changing your plan
  8. How to request a refund
  9. GST invoices

Draft for review. This page is a working draft and is not yet in effect. Items marked [To be confirmed] need a decision, and the full text should be reviewed by a legal professional before launch. Status: Draft, not yet in effect.

01Our approach

We would rather find you the right caregiver than keep a fee for the wrong one. The cost, what is refundable and what is not are explained to you before you pay.

02Replacement

  • If a caregiver is not the right fit, we arrange a replacement within 2 working days.
  • You can ask for a replacement at any time during your active plan.
  • If we cannot provide a replacement in that time, the unused part of your plan fee is refunded pro rata.

03Caregiver salary

For services with a separate salary (such as the live-in nanny and Japa care), salary is paid directly to the caregiver on the 1st of every month. If care starts mid-month, salary is calculated pro rata on a 30-day month. Please don’t give salary advances; we can’t be responsible for advances paid directly to caregivers.

04If a caregiver doesn’t start or stops

If the caregiver does not join on day 1 or day 2, you get a full refund or a replacement, whichever you prefer. If a caregiver stops midway, you pay salary only for the days they worked. Refund method and timeline: [To be confirmed].

05By service

  • Part-Time Nanny: cancellation notice period: [To be confirmed].
  • 24-Hour Live-In Nanny: whether the service fee is refundable once the caregiver has started: [To be confirmed].
  • Japa & Newborn Care: cancellation before a caregiver is assigned: [To be confirmed].
  • Instant Booking: refund terms for short-notice bookings: [To be confirmed].
  • Professional Baby Bathing: monthly plans include the caregiver’s pay and are charged with 18% GST. Mid-month cancellation: [To be confirmed].
  • Senior Citizen Care: cancellation notice period: [To be confirmed].

06Police verification add-on

Police verification is an optional paid extra. Whether its fee is refundable once the check has been started: [To be confirmed].

07Changing your plan

You can upgrade to a longer plan at any time by paying the difference. On plans longer than 3 months, the caregiver can continue with you after the plan ends if you both agree. To change hours or duties, contact us before the change should start; notice needed: [To be confirmed].

08How to request a refund

Write to hello@apnokecare.in or message us on WhatsApp with your name, booking details and the reason. Processing time once approved: [To be confirmed].

09GST invoices

If you need a GST invoice, share your billing name and GSTIN before payment. Details on when invoices can be issued or corrected: [To be confirmed].

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